Frequently Asked Questions

Do you deliver internationally?

Yes! We ship to anywhere in the world! Email us for more information.

(store@k9-profi.com or +353 86082 8083)

 

Can I pick up my order?

Yes! We offer 24/7 per-arranged collection on everything we have in stock. Give us a call to arrange collection.

(+353 86082 8083)

 

Time of delivery?
If you make your order by 9 o’clock in the morning, we are usually able to dispatch your order on the same day, then on the next working day (payment via PayPal). With bank transfer payments, the payment is usually received within 2 or 3 days. The shipping times for Ireland is 1-2 working days, for EU is 3-5 working days and for International orders is 8-14 working days.

 

How can I pay?

Payment Options You can pay via PayPal, also do a bank transfer payment and  we accept by phone orders Credit Card.

 

Where do you ship from?

At the moment most of the shipments are dispatched from our warehouse in Ireland. Some items (bite suits) are shipped from Latvia. In this case it will be mentioned in the product description.

 

What happens if I gave the wrong delivery address?

Try to let us know about it or any other possible changes to your order before you receive notification that your order has been shipped. Once the order has been shipped, we cannot change the delivery address.

 

Can I modify or cancel my order?

If you wish to modify or cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can modify or cancel it and refund your amount.

 

What countries do you ship to?

Worldwide! If your country cannot be selected as delivery country on the left top of our site (shipping to), please contact us. We will happily double check if we are able to ship to your country.

 

How much is delivery?

Our shipping fees are calculated by weight and volume, so by adding any item to the basket, the respective shipping fees are shown.

 

How much does it cost in US dollars ( in your currency )?

You can convert your currency here.

 

 

For any further questions, email : store@k9-profi.com

We reply within a maximum of 36 hours.

K9 Profi / Dog Training Equipment

Dog Equipment from k9-profi.com

Big selection dog collars and leads, harnesses and muzzles, dog bite equipment and protection K9 Equipment.

Payment methods
30 DAY MONEY BACK GARANTEE